Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship across the United Kingdom.

Delivery availability for certain locations may vary depending on the courier and product size.

2. How long does delivery take?

Orders are usually processed within 1–2 business days.

The estimated delivery time is typically 2–4 business days

Delivery times may occasionally vary due to courier delays, holidays, or other external factors.

3. Do you offer free shipping?

Yes.

We currently offer free standard shipping on all UK orders.

4. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Tracking updates may take up to 24–48 hours to become active.

5. What payment methods do you accept?

We securely accept payments through Shopify Payments, including:

  • Maestro
  • American Express
  • Discover
  • Mastercard
  • Visa

Available payment methods may vary depending on your device and location.

6. Can I return my order?

Yes.

We offer a 30-day return policy for eligible items.

Returned products must be unused and returned in their original condition.

Please review our Return & Refund Policy for full details.

7. What should I do if my order arrives damaged?

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief explanation of the issue

Our support team will review the issue and help provide an appropriate solution.

8. Can I cancel or modify my order?

Orders may be cancelled or modified before dispatch.

If your order has already been processed or shipped, changes may no longer be possible.

Please contact us immediately if you need assistance.

9. Do you sell fitness equipment for home gyms?

Yes.

We offer a range of fitness equipment suitable for home gym setups, including:

  • Barbells
  • Dumbbells
  • Kettlebells
  • Weight plates
  • Strength training accessories

10. Are your products suitable for beginners?

Many of our products are suitable for a variety of training levels, including beginners and experienced users.

Customers should select equipment appropriate for their individual fitness level and training goals.

11. How can I contact customer support?

You can contact our support team using the details below:

Email: info@elitelondonfitness.com
Phone: +44 7916 692985
Business Hours: Monday – Friday 09:00 – 17:00 (GMT)
Live Chat: Available 24/7

12. Is my payment information secure?

All payments are processed securely through trusted payment providers using encrypted checkout technology.

Elite London Fitness does not store full payment card details.

13. Do your products come assembled?

Assembly requirements may vary depending on the product.

Please check the product description carefully for specific assembly information where applicable.

14. What happens if my parcel is delayed?

Occasional delays may occur due to courier services or external factors.

If your order has not arrived within the expected timeframe, please contact our support team, and we will investigate the issue.

15. How do I request a return or refund?

To request a return or refund, please contact our customer support team before sending any item back.

We will provide return instructions and further guidance where applicable.

Contact Information

Business Name: Elite London Fitness
Company Name: REZIVY TTS LTD
Company number: 16227778
Email: info@elitelondonfitness.com
Phone: +44 7916 692985
Business Address: 166C Westbourne Park Road, London W11 1BT,United Kingdom
Business Hours: Monday – Friday 09:00 – 17:00 (GMT)
Customer Support: Live Chat Available 24/7